Customer Service Representative - Healthcare

Metacom Careers; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

Metacom Careers is looking for a customer service representative to join their team in Taguig, Philippines. Responsibilities include responding to customer inquiries through chat, email, and social media, and assisting customers with website navigation.

The ideal candidate should possess a high school diploma and excellent communication skills. Additional qualities include a customer-oriented attitude and the ability to thrive in a fast-paced environment.

Qualifications

• 0-1 year BPO experience is preferred.
• Customer-oriented attitude is essential.
• Ability to work in a fast-paced environment required.

Responsibilities

• Respond to customer inquiries via chat, email, and social media.
• Assist customers in navigating the website and resolving issues.
• Provide information about products and services.
• Document customer interactions and feedback.
• Collaborate with team members to improve customer service processes.

Skills

Excellent communication skills

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries via chat, email, and social media
• Assist customers in navigating the website and resolving issues
• Provide information about products and services
• Document customer interactions and feedback
• Collaborate with team members to improve customer service processes

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-1 year BPO experience
• Skills and Competencies: Excellent communication skills
• Skills and Competencies: Basic computer proficiency
• Qualities and Traits: Customer-oriented attitude
• Qualities and Traits: Ability to work in a fast-paced environment