Healthcare Customer Service Representative/ Call Center Representative

Metacom Careers; Mandaluyong; On-site; PHP 267,840 - 357,120; Full time

Job summary

Metacom Careers in Mandaluyong, Philippines, is seeking a customer service representative to support healthcare clients. You will handle inquiries by phone, email, and chat, focusing on medical billing, appointments, and insurance benefits.

You’ll resolve issues with empathy while maintaining precise records of interactions. Ideal candidates have a high school diploma, at least 6 months of healthcare BPO experience, and strong communication skills.

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of BPO experience handling healthcare accounts.
• Excellent communication and interpersonal skills.
• Empathetic, patient-oriented, and detail-oriented.
• Willingness to work regular shifts, including evenings and weekends.

Responsibilities

• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Address inquiries regarding medical billing, appointment scheduling, and insurance benefits.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve service delivery and patient satisfaction.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Address inquiries regarding medical billing, appointment scheduling, and insurance benefits.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve service delivery and patient satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: atleast 6 months bpo experience handling healthcare account
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient-oriented, and detail-oriented
• Working Conditions: Regular shifts, including evenings and weekends