Customer Service Representative - Healthcare Account

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment outsourcing company in Metro Manila is seeking customer service representatives to provide exceptional service over the phone. Candidates should possess at least 6 months of BPO experience and demonstrate strong English communication and interpersonal skills. This role involves assisting customers with inquiries and technical issues in a fast-paced environment.

Qualifications

• At least 6 months BPO experience in any international voice account.
• Ability to handle technical tasks efficiently.
• Adaptability to fast-paced call center environment.

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong English language skills

Excellent customer service skills

Interpersonal skills

Education

College Graduate

Job description

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Maintain a positive and professional demeanor.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

Qualifications and Requirements

• Educational Qualifications: College Graduate if no BPO exp.
• Experience Level: at least 6 months BPO experience in any international voice account
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Responsibilities and Duties: Respond to customer inquiries, resolve issues, and manage scheduling efficiently.
• Working Conditions: Fast-paced call center environment requiring adaptability.
• Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.