Customer Service Representative

Risewave Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare consulting firm in Taguig is seeking dedicated Customer Service Representatives (CSR) to manage customer inquiries and provide excellent service. Responsibilities include handling calls, chats, and emails, ensuring customer satisfaction, and documentation. Ideal candidates are open to High School or College Graduates and are proficient in English. Night shift and onsite work are required.

Qualifications

• Open to High School Graduates with 1-2 years BPO experience or College Graduates.
• Prior experience in a healthcare account or BPO/call center is an advantage.
• Must be willing to work Night Shift and Onsite.

Responsibilities

• Answer incoming calls, chats, or emails from customers professionally.
• Handle inbound and outbound calls regarding healthcare benefits and services.
• Document customer interactions accurately in the system.

Skills

Strong English communication skills

Ability to handle sensitive healthcare information

Professional and courteous demeanor

Education

High School Diploma or College Degree

Job description

We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
• Provide accurate information regarding products, services, and policies
• Handle complaints efficiently and provide appropriate solutions within set timelines
• Escalate complex issues to higher support when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Requirements:

• Open to High School Graduates with 1-2 years BPO experience
• Open to College Graduates (No BPO experience required)
• Prior experience in a healthcare account or BPO/call center is an advantage.
• Strong English communication skills (verbal and written).
• Ability to handle sensitive healthcare information with confidentiality.
• Must be willing to work on Night Shift
• Must be willing to work Onsite