Healthcare Customer Service Representative/ Call Center Representative

Metacom Careers; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Metacom Careers is seeking a customer service specialist to assist healthcare clients via phone, email, and chat. The role involves handling medical billing inquiries, scheduling appointments, and explaining insurance benefits.

You will resolve complaints with empathy and maintain precise records of interactions. Ideal candidates have at least 6 months of BPO experience in healthcare and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• At least 6 months BPO experience handling healthcare accounts.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Address inquiries regarding medical billing, appointment scheduling, and insurance benefits.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve service delivery and patient satisfaction.

Skills

Communication skills

Interpersonal skills

Empathy

Education

High School Diploma

Job description

Description

• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Address inquiries regarding medical billing, appointment scheduling, and insurance benefits.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve service delivery and patient satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: atleast 6 months bpo experience handling healthcare account
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient-oriented, and detail-oriented
• Working Conditions: Regular shifts, including evenings and weekends