Customer Service Representative

Proselect Management Inc; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service management company in the Philippines is seeking a dedicated Customer Service Representative with expertise in healthcare accounts. Candidates should possess strong communication skills, a customer-first mindset, and experience in a BPO setting. The role involves handling calls related to healthcare inquiries, providing accurate information to customers, and ensuring high satisfaction. Ideal candidates should be problem-solvers with at least 2 years of experience and can start ASAP.

Qualifications

• Minimum of 2 years BPO experience in a healthcare account.
• Excellent English communication skills (verbal and written).
• Ability to work in shifting schedules.

Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries.
• Provide accurate information about healthcare plans or services.
• Document all interactions in the system with attention to detail.

Skills

Communication skills

Problem-solving

Customer service

Education

At least 2 years in college or college graduate

Job description

Position Overview

We are looking for a dedicated Customer Service Representative with solid experience in healthcare accounts. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to deliver high-quality service in a fast-paced environment.

Key Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, claims, and member concerns
• Provide accurate information and assist customers in navigating healthcare plans or services
• Document all interactions in the system with attention to detail
• Resolve issues efficiently while maintaining high customer satisfaction
• Follow established processes, compliance guidelines, and HIPAA standards
• Collaborate with team members and support leadership initiatives as needed

Qualifications

• Minimum of 2 years BPO experience in a Healthcare account
• Completed at least 2 years in college or a College graduate
• Excellent English communication skills (verbal and written)
• Strong problem-solving and customer service abilities
• Ability to work in shifting schedules
• Can start ASAP