Healthcare Assistant

Metacom Careers; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Healthcare CSR to handle inbound calls from patients, members, and providers, and to explain benefits, coverage, and eligibility. You will assist with appointments, billing inquiries, and account concerns, while updating information accurately and safeguarding confidentiality.

You will coordinate with other departments and strive to meet quality, attendance, productivity, and customer satisfaction standards.

Qualifications

• College graduate or equivalent qualification (account dependent).
• Excellent English communication skills.
• Customer-service oriented and empathetic.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound calls from patients, members, and healthcare providers.
• Answer questions about health insurance benefits, coverage, claims, and eligibility.
• Assist customers with appointments, billing inquiries, and account concerns.
• Provide information about healthcare services and procedures based on available guidelines.
• Verify and update customer/member information accurately.
• Handle complaints and resolve concerns professionally.
• Document every customer interaction accurately in the system.
• Protect confidential patient and member information.
• Coordinate with other departments when issues require further assistance.
• Meet company standards for quality, attendance, productivity, and customer satisfaction.

Skills

Empathy

Active listening

Communication

Attention to detail

Problem solving

Patience

Confidentiality

Education

College degree or equivalent

Good English proficiency

Tools

Basic computer skills

Typing skills

Job description

Key Responsibilities

• Handle inbound calls from patients, members, and healthcare providers.
• Answer questions about health insurance benefits, coverage, claims, and eligibility.
• Assist customers with appointments, billing inquiries, and account concerns.
• Provide information about healthcare services and procedures based on available guidelines.
• Verify and update customer/member information accurately.
• Handle complaints and resolve concerns professionally.
• Document every customer interaction accurately in the system.
• Protect confidential patient and member information.
• Coordinate with other departments when issues require further assistance.
• Meet company standards for quality, attendance, productivity, and customer satisfaction.

Qualifications

• College graduate or equivalent qualification, depending on the account.
• Good English communication skills.
• Customer-service oriented and empathetic.
• Basic computer and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• BPO/healthcare experience may be required depending on the account.

Important Skills For Healthcare CSR

• Empathy
• Active Listening
• Communication
• Attention to Detail
• Problem Solving
• Patience
• Confidentiality