Healthcare Agent | Open for Newbies | Weekends Off

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive pay

Paid training

Exposure to healthcare accounts

Growth opportunities

Job summary

A leading communications consultancy is looking for a Healthcare Customer Service Representative in Malabon, Metro Manila. This full-time role requires responding to patient inquiries, assisting with claims, and maintaining service quality. The ideal candidate is a high school graduate with customer service orientation and basic computer skills. Competitive pay, paid training, and growth opportunities are offered. Onsite availability is necessary with a willingness to work on shifting schedules.

Qualifications

• Must have basic computer skills.
• Customer-oriented with strong communication skills.
• Ability to work in a shifting schedule including nights and weekends.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Attention to Detail

Multitasking Ability

Education

High School or Senior High School graduate

College preferred

Job description

Healthcare Agent | Open for Newbies | Weekends Off

Caldwell Communications Consultancy Philippines

On-site - Malabon No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities:

Respond to patient and client inquiries via phone, chat, or email

Provide guidance on healthcare services, claims, and coverage

Assist with form submissions and claim processing

Document all interactions accurately

Escalate complex issues to supervisors when necessary

Maintain service quality and satisfaction metrics

Schedule & Training:

Shifting schedules including nights and weekends

Paid training on healthcare systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Customer-oriented with attention to detail

Basic computer skills and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities

Customer Service Problem Solving Team Player Back Office Support Call Centre Interpersonal Skills People Skills Digital Marketing Organizational Skills Strong Work Ethic

HR Manager Caldwell Communications Consultancy Philippines