CSR (Customer Service Representative) - Weekends Off | Healthcare Agent

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Job summary

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to join their on-site team in Pasig. The candidates will handle patient inquiries, insurance queries, and service-related concerns. Responsibilities include responding to inquiries via phone, chat, or email, guiding clients on healthcare services, and assisting with claims. Ideal candidates are high school graduates with strong customer service skills and basic computer proficiency. This full-time role offers competitive pay and career growth opportunities.

Qualifications

• Must be a High School or Senior High School graduate; college students preferred.
• Customer-oriented with high attention to detail.
• Basic computer skills and ability to multitask.
• Onsite availability in Metro Manila

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

Caldwell Communications Consultancy Philippines

Location: On-site – Pasig

Job Level: High/Senior High School

Type: Full-time

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

  Benefits

  Medical Reimbursement

  Insurance Health & Wellness: Health Insurance, HMO

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  • Collects illicit benefits. Engages in any other illegal or suspicious activity
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  HR Manager Caldwell Communications Consultancy Philippines

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