Call Center | Healthcare Agent | HMO on Day 1

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities

Job summary

A healthcare consulting firm is seeking Healthcare Customer Service Representatives in Metro Manila. This full-time, onsite role requires high school graduation and focuses on supporting patient inquiries and service-related concerns. Responsibilities include responding to inquiries, assisting with claims, and ensuring accurate documentation. The role offers competitive pay, paid training, and opportunities for growth in the healthcare sector.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Back Office Support

Call Centre Interpersonal Skills

Organizational Skills

People Skills

Customer Service

Team Player

Strong Work Ethic

Education

High School or Senior High School graduate

Job description

Call Center | Healthcare Agent | HMO on Day 1

Caldwell Communications Consultancy Philippines

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Skills

• Back Office Support
• Call Centre Interpersonal Skills
• Organizational Skills
• People Skills
• Customer Service
• Team Player
• Strong Work Ethic

Preview

HR Manager Caldwell Communications Consultancy Philippines