Healthcare Account Agent | Fixed Weekends Off | Newbies

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Job summary

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to support patient inquiries and insurance questions. This on-site role located in Malabon welcomes high school graduates and involves responding to client inquiries, guiding them on healthcare services, and ensuring quality service. The ideal candidate should possess basic computer skills and be customer-oriented. Competitive pay and growth opportunities are offered in a collaborative environment.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer Service Problem Solving

Team Player

Back Office Support

Call Centre

Interpersonal Skills

Digital Marketing

Organizational Skills

Strong Work Ethic

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications Consultancy Philippines

On-site - Malabon No Exp Required High/Senior High School Full-time

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Government Mandated Benefits

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Skills

• Customer Service Problem Solving
• Team Player
• Back Office Support
• Call Centre
• Interpersonal Skills
• Digital Marketing
• Organizational Skills
• Strong Work Ethic

HR Manager Caldwell Communications Consultancy Philippines

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