Healthcare Agent | Fixed Weekends Off | Open for Newbies

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health Insurance

HMO

Competitive pay and incentives

Exposure to healthcare accounts

Job summary

A leading communications consultancy is looking for Healthcare Customer Service Representatives in Quezon City. The role involves responding to patient inquiries and providing guidance on healthcare services. Ideal candidates are customer-oriented, detail-oriented, and available for on-site work. The position offers competitive pay, paid training, and a collaborative environment with growth opportunities.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.
• Ability to multitask and use basic computer skills.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

People Skills

Organizational Skills

Interpersonal Skills

Call Centre

Back Office Support

Education

High School or Senior High School graduate

College preferred

Job description

Healthcare Agent | Fixed Weekends Off | Open for Newbies

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities:

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training:

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Desired Skills

• English Language
• Customer Service
• Problem Solving
• Team Player
• Strong Work Ethic
• Technical Skills
• People Skills
• Organizational Skills
• Interpersonal Skills
• Call Centre
• Back Office Support

Health Insurance, HMO