Healthcare Account Specialist

Metacom Careers; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Quezon City seeks an on-site English Language Customer Service professional for a full-time role. No experience is required, and college graduates are welcome to apply.

Responsibilities include assisting customers with healthcare inquiries, providing accurate information with empathy, analyzing concerns to identify solutions, and maintaining records in line with company procedures.

Qualifications

• College graduates are welcome to apply, with or without work experience.
• College undergraduates who have completed at least 2 years in college must have at least 6 months of customer service-related work experience.
• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Good comprehension skills and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work on weekends and holidays.

Responsibilities

• Assist customers with healthcare-related inquiries and concerns.
• Provide accurate information and support while maintaining professionalism and empathy.
• Analyze customer concerns and identify appropriate solutions.
• Understand customer needs and communicate information clearly.
• Maintain accurate records and follow established company procedures.
• Deliver excellent customer service while ensuring customer satisfaction.

Skills

Customer service

Interpersonal skills

Analytical thinking

Problem solving

Attention to detail

Comprehension

MS Office

Education

College graduate

Undergraduate (2 years completed)

Tools

MS Office

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Job Responsibilities

• Assist customers with healthcare-related inquiries and concerns.
• Provide accurate information and support while maintaining professionalism and empathy.
• Analyze customer concerns and identify appropriate solutions.
• Understand customer needs and communicate information clearly.
• Maintain accurate records and follow established company procedures.
• Deliver excellent customer service while ensuring customer satisfaction.

Qualifications

• College graduates are welcome to apply, with or without work experience.
• College undergraduates who have completed at least 2 years in college must have at least 6 months of customer service-related work experience.
• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Good comprehension skills and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work on weekends and holidays.

English Language Customer Service Problem Solving Technical Skills Organizational Skills