Healthcare Support Specialist

Metacom Careers; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO Health Insurance

Job summary

Metacom Careers is seeking a Healthcare Support Specialist to provide professional, compassionate support to customers or healthcare members on-site in Quezon City. You will handle inquiries, offer accurate information, assist with account concerns, and ensure a positive customer experience.

The ideal candidate has strong communication, analytical, and problem-solving skills, and is comfortable working in a fast-paced customer service environment.

Qualifications

• College graduate or currently enrolled with at least 2 years of college and 6 months of customer service experience.
• Above-average English communication skills, both verbal and written.
• Strong interpersonal and customer service abilities.
• Good analytical and problem-solving capabilities.
• Excellent comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work weekends and holidays.
• Willing to work in a fast-paced, customer-focused environment.

Responsibilities

• Handle customer or healthcare member inquiries through phone, chat, or other channels.
• Provide accurate information based on customer concerns and account needs.
• Resolve issues using problem-solving and analytical skills.
• Maintain professionalism, empathy, and a customer-first approach in every interaction.
• Document interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams when escalation is required.
• Protect customer information and maintain confidentiality at all times.

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Job Description

We are looking for Healthcare Support Specialist who will provide professional and compassionate support to customers or healthcare members. The role involves handling inquiries, providing accurate information, assisting with account-related concerns, and ensuring a positive customer experience.

The ideal candidate should have strong communication and comprehension skills, the ability to analyze and resolve concerns, and a willingness to work in a fast-paced customer service environment.

Key Responsibilities

• Handle customer or healthcare member inquiries through phone, chat, or other communication channels.
• Provide accurate information and assistance based on customer concerns and account needs.
• Resolve customer issues by applying appropriate problem-solving and analytical skills.
• Maintain professionalism, empathy, and a customer-focused approach throughout every interaction.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams when concerns require further assistance or escalation.
• Protect customer information and maintain confidentiality at all times.

Qualifications

• College Graduate — with or without experience
• Applicants who have completed at least 2 years of college with 6 months of customer service-related experience are also welcome to apply.
• Above-average English communication skills, both verbal and written
• Strong interpersonal and customer service skills
• Good analytical and problem-solving abilities
• Excellent comprehension and attention to detail
• Basic knowledge of Microsoft Office applications
• Willing to work on weekends and holidays
• Willing to work in a fast-paced and customer-focused environment

English Language Customer Service Problem Solving Technical Skills Organizational Skills