Head of Remote Operations & Client Success - Multi-Brand

Remotee; Manila; Remote; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Salary: PHP 75,000 per month

Work from home (full-time)

Quarterly bonus

Paid holidays: 10 public holidays + 16

PTO: 16 days

Job summary

Remotee is seeking an experienced Head of Operations to lead remote staffing operations and client relationships across multiple brands. You will oversee a small team, manage Australian client onboarding and escalations, and own end-to-end operations including recruitment, payroll, training, and IT support.

The role is senior leadership, client-facing, and requires strong process improvement skills to scale across brands with a day-to-day focus aligned to Australian business hours.

Qualifications

• More than 2 years' experience managing Team Leaders.
• More than 2 years' experience directly managing Australian clients, including service delivery and escalations.
• More than 2 years’ experience within a dedicated remote staffing business.
• Proven experience leading geographically dispersed remote teams.
• Exceptional written and spoken English communication skills.
• Confident and composed when client-facing, comfortable managing escalations and high-stakes conversations with Australian clients.
• Strong ownership, organisation and problem-solving skills.
• Demonstrated ability to improve processes, team performance, and retention.

Responsibilities

• Client onboarding and relationship management, ensuring a smooth start and consistent ongoing support.
• Client escalations, taking ownership of issues through to resolution.
• End-to-end client coordination, acting as the main operational point of contact.
• Client retention, identifying risks early and implementing strategies to strengthen relationships.
• People leadership, managing remote staff and Team Leaders, including performance, coaching and development.
• Staff engagement and retention, owning initiatives that build connection, recognition and long-term commitment.
• End-to-end operational responsibility, coordinating recruitment, payroll, training and IT support.

Skills

Team Leadership

Client Management

Remote Staffing

English Communication

Australian Clients

Job description

Remotee is seeking an experienced Head of Operations to lead remote staffing operations and client relationships across multiple brands. You will oversee a small team, manage Australian client onboarding and escalations, and own end-to-end operations including recruitment, payroll, training, and IT support.

The role is senior leadership, client-facing, and requires strong process improvement skills to scale across brands with a day-to-day focus aligned to Australian business hours.