Operations Manager

Stay Finance Pty Ltd; Quezon City; Remote; PHP 900,000 - 1,800,000; Full time

Job summary

Stay Finance Pty Ltd is hiring an Operations Manager to lead a small remote team, driving performance, accountability, and scalable processes. You will build efficient systems, mentor team members, and cultivate a high‑performance culture that aligns with company priorities.

You will monitor KPIs, coach staff, and help implement SOPs while collaborating with leadership on strategic initiatives and growth plans. Excellent English communication is essential for success.

Qualifications

• Proven experience leading teams, preferably remote.
• Strong ability to coach, motivate, and develop team members.
• Excellent English communication and collaboration skills.

Responsibilities

• Lead, coach, and manage a team of 5-10 remote members.
• Conduct regular one-on-one meetings to support performance and development.
• Monitor attendance, productivity, and schedule adherence.
• Track, analyze, and report on KPIs.
• Implement and improve SOPs.
• Facilitate team meetings and performance discussions.
• Ensure compliance with policies and standards.
• Identify bottlenecks and implement scalable solutions.
• Collaborate with leadership on strategic initiatives.
• Maintain accurate reporting and provide updates on performance.
• Support hiring, onboarding, and training as the team grows.
• Foster a high-performing team culture.

Skills

Team Leadership

Remote Management

KPI Management

SOP Development

Performance Coaching

Stakeholder Management

Job description

Join a fast-growing Australian startup as an Operations Manager, leading a small remote team while driving performance, accountability, and process improvement. This is an opportunity to make a direct impact on how the business scales by building efficient systems, developing team members, and creating a high-performance culture.

Key Responsibilities

Lead, coach, and manage a team of 5-10 remote team members.

Conduct regular one-on-one meetings to support performance, development, and engagement.

Monitor team attendance, productivity, and adherence to schedules.

Track, analyse, and report on key performance indicators (KPIs).

Implement, maintain, and continuously improve Standard Operating Procedures (SOPs).

Facilitate team meetings, operational reviews, and performance discussions.

Ensure compliance with company policies, procedures, and operational standards.

Identify operational bottlenecks and implement solutions to improve efficiency and scalability.

Collaborate with leadership to execute strategic initiatives and business priorities.

Maintain accurate reporting and provide regular updates on team and operational performance.

Support hiring, onboarding, and training activities as the team grows.

Foster a positive, accountable, and high-performing team culture.

Requirements

Previous experience in Operations Management, Team Leadership, or a similar management role.

Proven experience managing and motivating remote teams.

Strong understanding of KPI management, performance coaching, and operational reporting.

Experience creating, implementing, and improving SOPs and business processes.

Excellent leadership, communication, and stakeholder management skills.

Strong organisational, problem-solving, and decision-making abilities.

Comfortable working in a fast-paced startup environment.

Proficiency with productivity, reporting, and project management tools.

Excellent written and verbal English communication skills.

Work From Home Requirements

To be successful in this role, you must have:

A reliable and up-to-date laptop or desktop computer.

A stable high-speed internet connection suitable for video meetings and daily operations.

A quality headset with microphone.

A dedicated and professional home workspace.

The ability to work independently with minimal supervision.

What We're Looking For

We're looking for a hands-on leader who enjoys building systems, improving processes, and helping people perform at their best. You'll thrive in this role if you're proactive, data-driven, highly organised, and excited by the opportunity to help shape and scale a growing business.

What can I earn as an Operations Manager