Head of Operations

Remotee; Manila; Remote; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Salary: PHP 75,000 per month

Work from home (full-time)

Quarterly bonus

Paid holidays: 10 public holidays + 16

PTO: 16 days

Job summary

Remotee is seeking an experienced Head of Operations to lead remote staffing operations and client relationships across multiple brands. You will oversee a small team, manage Australian client onboarding and escalations, and own end-to-end operations including recruitment, payroll, training, and IT support.

The role is senior leadership, client-facing, and requires strong process improvement skills to scale across brands with a day-to-day focus aligned to Australian business hours.

Qualifications

• More than 2 years' experience managing Team Leaders.
• More than 2 years' experience directly managing Australian clients, including service delivery and escalations.
• More than 2 years’ experience within a dedicated remote staffing business.
• Proven experience leading geographically dispersed remote teams.
• Exceptional written and spoken English communication skills.
• Confident and composed when client-facing, comfortable managing escalations and high-stakes conversations with Australian clients.
• Strong ownership, organisation and problem-solving skills.
• Demonstrated ability to improve processes, team performance, and retention.

Responsibilities

• Client onboarding and relationship management, ensuring a smooth start and consistent ongoing support.
• Client escalations, taking ownership of issues through to resolution.
• End-to-end client coordination, acting as the main operational point of contact.
• Client retention, identifying risks early and implementing strategies to strengthen relationships.
• People leadership, managing remote staff and Team Leaders, including performance, coaching and development.
• Staff engagement and retention, owning initiatives that build connection, recognition and long-term commitment.
• End-to-end operational responsibility, coordinating recruitment, payroll, training and IT support.

Skills

Team Leadership

Client Management

Remote Staffing

English Communication

Australian Clients

Job description

Role: Head of Operations

Benefits

• Salary: PHP 75,000 per month
• Leave: 16 days PTO
• Public Holidays: 10 days paid p.a.
• Shift: Day Shift – AEST
• Bonus: Quarterly
• Location: Work from home, full-time

Job Brief

Remotee is looking for an experienced Head of Operations to lead our growing operations as we scale across multiple brands. As we continue to grow and expand our operations, this is a newly created, senior leadership role responsible for the day‑to‑day running of our remote staffing operations and the strength of our client relationships. You'll lead a small team of remote staff and Team Leaders, while also acting as the main operational point of contact for client onboarding, relationship management, escalations and retention. This is a genuinely client‑facing leadership role — you'll need to be confident managing Australian clients directly, taking ownership of escalations through to resolution, and building the kind of trust that keeps clients with us for the long term. Beyond client management, you'll own the end‑to‑end operational backbone of the business — coordinating recruitment, payroll, training and IT support — while continuously looking for ways to simplify workflows, improve systems and introduce practical automation across the team.

Essential Requirements

• More than 2 years' experience managing Team Leaders.
• More than 2 years' experience directly managing Australian clients, including service delivery and escalations.
• More than 2 years’ experience within a dedicated remote staffing business — experience solely within traditional BPO environments will not meet this requirement.
• Proven experience leading geographically dispersed remote teams.
• Exceptional written and spoken English communication skills.
• Confident and composed when client-facing, comfortable managing escalations and high-stakes conversations with Australian clients.
• Strong ownership, organisation and problem-solving skills.
• Demonstrated ability to improve processes, team performance, and retention.

Duties and Responsibilities

Client Management

• Client onboarding and relationship management, ensuring a smooth start and consistent ongoing support.
• Client escalations, taking ownership of issues through to resolution.
• End-to-end client coordination, acting as the main operational point of contact.
• Client retention, identifying risks early and implementing strategies to strengthen relationships.

People Leadership

• People leadership, managing remote staff and Team Leaders, including performance, coaching and development.
• Staff engagement and retention, owning initiatives that build connection, recognition and long-term commitment.

Operations & Process

• End-to-end operational responsibility, coordinating recruitment, payroll, training and IT support.
• Process and technology improvement, simplifying workflows, improving systems and introducing practical automation.
• Operational reporting, tracking performance, service quality and retention.

What's on Offer?

• Genuine career growth as Remotee and Accountee scale into new brands and markets.
• Direct influence over how the business runs operationally, with real scope to shape processes, systems, and team structure.
• Stable, day-shift schedule aligned to Australian business hours
• Annual leave, sick leave and paid public holidays
• Work from home, full-time.