Guest Service Agent

Raffles Hotels & Resorts; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Raffles Makati, a premier luxury hotel in Manila, Philippines, seeks a Front Desk/Guest Services Associate to greet guests, manage requests, and assist with check-in and check-out with accuracy. The role requires professional communication and a service-oriented mindset.

Candidates with hospitality education and at least 1 year of guest services experience will thrive in this role, using Microsoft Office and Opera PMS to support daily operations at the front desk.

Qualifications

• Graduates in Hospitality Management or related field are assets.
• Minimum 1 year of guest services experience is advantageous.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Opera property management software.

Responsibilities

• Assists, greets, and welcomes guests in line with hotel standards.
• Helps check in and check out guests with accurate data and billing.
• Coordinates with departments to fulfill guests' needs.

Skills

Communication

Guest services

Attention to detail

Customer service

Education

Hospitality Management degree

Tools

Microsoft Office

Opera PMS

Job description

Job Description:

Company Description
Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.
Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.
Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.
Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.
  

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.

Requirements: