Guest Service Agent

Accor; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Raffles Makati in Manila is seeking a hotel receptionist to warmly greet guests, respond to inquiries, and deliver service in line with hotel standards.

You will assist check-in and check-out with data accuracy and billing, maintain desk presence, and coordinate with departments to meet guest needs. Proficiency in Opera PMS and Microsoft Office is preferred.

Qualifications

• Graduate of Hospitality Management or related field is an asset.
• Minimum of one year of relevant guest services experience is an advantage.
• Excellent verbal and written communication, service-oriented, and a keen sense of detail.

Responsibilities

• Assists, greets, and welcomes guests by responding to inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Skills

Guest services

Communication

Attention to detail

Education

Hospitality Management degree (asset)

Tools

Opera PMS

Microsoft Office

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs,and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.

Job Details

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: