Server - Mireio

Raffles Hotels & Resorts; Makati; On-site; PHP 268,000 - 469,000; Full time

Job summary

Raffles Makati, a luxury hotel in Manila's financial district, seeks a guest service professional to support daily outlet operations and uphold high standards of service. The role involves handling guest concerns, taking beverage and food orders, and ensuring a pristine work environment.

Ideal candidates have a background in hospitality, up to one year of luxury hotel or fine dining experience, and excellent communication and organizational skills.

Qualifications

• Degree in hospitality management or related discipline preferred.
• At least 1 year experience in fine dining hospitality or luxury hotel customer service.
• Strong communication and organizational skills; ability to handle many tasks and work in a team.
• Proficiency with Microsoft Office and restaurant reservation software.

Responsibilities

• Engages with daily outlet operations; handles customer concerns and maintains cleanliness and standards.
• Receives beverage orders, takes orders, and ensures workstation cleanliness.
• Organizes outlet reservations and provides prompt, courteous food and beverage service.

Skills

Excellent communication skills

Organizational skills

Teamwork

Education

Hospitality management degree (asset)

Tools

Microsoft Office

Restaurant reservation software

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Engages with daily operations of outlet services such as but not limited to effectively handling customer concerns, implements standards of service for guests, and maintaining cleanliness and condition of work areas.
• Provides prompt, courteous, and efficient services by receiving beverage orders according to standards, taking orders, and ensuring that workstation is clean.
• Organizes outlet reservations and provides prompt, courteous and efficient food and beverage service.

Qualifications

• Graduate of a degree in hospitality management or a related discipline is an asset.
• Minimum of one (1) year experience in fine dining hospitality or customer service in a luxury hotel is an advantage.
• Excellent communication and organizational skills that can handle a multitude of tasks while working cohesively as part of a team.
• Knowledgeable in Microsoft Office applications and restaurant reservation software.