Guest Service Agent - Fairmont

Accor; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Fairmont Makati, a luxury hotel in Manila, seeks a Front Desk/Guest Services Associate to greet guests, respond to inquiries, and deliver service aligned with our brand standards.

You will assist check-in and check-out with accurate data and billing, maintain a constant reception presence, and coordinate with other departments to meet guest needs.

Excellent communication and a service‑oriented attitude are essential, along with proficiency in Microsoft Office and Opera PMS.

Qualifications

• Degree in Hospitality Management or related field is an asset.
• Minimum of one year of relevant guest services experience.
• Excellent verbal and written communication skills, service-oriented mindset.
• Proficiency in Microsoft applications and Opera property management software.

Responsibilities

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Skills

Verbal communication

Written communication

Attention to detail

Service-oriented

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft applications

Opera PMS

Job description

Job Description:

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs,and provides services aligned with hotel standards.


• Helps check in and check out guests with efficiency and accuracy of data and billing


• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.


• Minimum of one (1) year of relevant experience in guest services is an advantage.


• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.


• Proficiency in relevant software such as Microsoft applications and Opera property management software.

Job Details

• Job-Category: Rooms


• Job Type: Permanent


• Job Schedule: Full-Time