Guest Service Agent - Fairmont

Fairmont Waterfront; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Fairmont Makati is seeking a guest services associate to warmly welcome guests, respond to inquiries, and ensure a seamless experience at the front desk. You will assist with check-in/check-out, data accuracy, and cross-functional coordination to meet guest needs and uphold service standards.

The role emphasizes professional communication, attention to detail, and teamwork within a luxury hotel environment. Prior experience with Opera PMS and Microsoft Office is highly valued.

Qualifications

• Bachelor's degree in Hospitality Management or related field is an asset.
• Minimum 1 year of relevant guest services experience is advantageous.
• Excellent verbal and written communication, service-oriented with attention to detail.

Responsibilities

• Assist, greet and welcome guests and respond to inquiries.
• Help check-in and check-out with accurate data and billing.
• Coordinate with departments to fulfill guest needs and maintain brand standards.

Skills

Guest services

Communication

Data entry

Opera PMS

Education

Hospitality Management degree

Tools

Microsoft Office

Opera Property Management

Job description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs,and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.

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