Outlet Supervisor - Mireio

Raffles Hotels & Resorts; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Raffles Makati is seeking a hospitality professional to lead and supervise the dining department, ensuring service standards are consistently met and guests feel welcomed. The ideal candidate holds a degree in Hospitality Management and has strong leadership, guest-service orientation, and knowledge of restaurant operations, Micros and MS Office.

Fine-dining experience in a luxury hotel is an asset. This role emphasizes team motivation, adherence to outlet policies, and a commitment to safety

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum of two years of fine-dining experience in a luxury hotel is an asset.
• Service-oriented with high guest-service skills; strong leadership and ability to motivate colleagues.

Responsibilities

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Skills

Leadership

Guest service

Team motivation

Service orientation

Education

Hospitality Management degree

Tools

Micros

MS Office

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Qualifications

• Graduate of a Degree in Hospitality Management or any related field.
• Minimum of two (2) years of fine-dining experience in a luxury hotel is an asset.
• Service-oriented, high guest service skills, strong leadership skills and ability to motivate colleagues to excellence.
• Strong working knowledge of restaurant operations, Micros and MS Office applications.