Guest Experience Concierge

Raffles Hotels & Resorts; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Raffles Makati, a premier luxury hotel in Manila, Philippines, seeks a Front Desk/Guest Services Associate to greet guests, manage requests, and assist with check-in and check-out with accuracy. The role requires professional communication and a service-oriented mindset.

Candidates with hospitality education and at least 1 year of guest services experience will thrive in this role, using Microsoft Office and Opera PMS to support daily operations at the front desk.

Qualifications

• Graduates in Hospitality Management or related field are assets.
• Minimum 1 year of guest services experience is advantageous.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Opera property management software.

Responsibilities

• Assists, greets, and welcomes guests in line with hotel standards.
• Helps check in and check out guests with accurate data and billing.
• Coordinates with departments to fulfill guests' needs.

Skills

Communication

Guest services

Attention to detail

Customer service

Education

Hospitality Management degree

Tools

Microsoft Office

Opera PMS

Job description

Raffles Makati, a premier luxury hotel in Manila, Philippines, seeks a Front Desk/Guest Services Associate to greet guests, manage requests, and assist with check-in and check-out with accuracy. The role requires professional communication and a service-oriented mindset.

Candidates with hospitality education and at least 1 year of guest services experience will thrive in this role, using Microsoft Office and Opera PMS to support daily operations at the front desk.