Outlet Manager

SupportFinity™; Metro Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

SupportFinity™ in the Philippines is seeking a Manager to ensure quality guest service in a luxurious hotel environment. The ideal candidate will have at least five years of managerial experience and a degree in Hospitality Management or a related field.

Responsibilities include overseeing bar operations, preparing accurate reports, and training staff to provide exceptional service. Strong knowledge in bartending and hospitality software is essential.

Qualifications

• Graduate with a Degree in Hospitality Management or related field.
• Minimum of five years of relevant managerial experience in a luxury hotel.
• Service-oriented with strong guest service skills.

Responsibilities

• Ensure quality guest service through daily inspection of operations.
• Prepare and maintain accurate bar reports; participate in budgeting.
• Train and develop performance management techniques.

Skills

Guest service skills

Leadership

Bartending knowledge

Loyalty programs

Opera software

MS Office applications

Education

Degree in Hospitality Management or related field

Job description

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Ensures quality guest service that adheres to the corporate, regional, and local Raffles standards through daily inspection of bar functions and operations.
• Prepares bar reports by ensuring they are maintained and accurate, participates in the budgeting process, and monitors Micros system.
• Trains and develops decision‑making skills, performance management techniques, and function planning abilities of colleagues.

Qualifications

• Graduate with a Degree in Hospitality Management or any related field is an advantage.
• A minimum of five (5) years of relevant managerial experience in a luxury hotel is an asset.
• Service‑oriented, high guest service skills, talent, knowledge, and ability to lead colleagues to excellence.
• Strong working knowledge of bartending, loyalty programs, Opera, and MS Office applications.