Guest Service Agent - Fairmont

Fairmont Hotels & Resorts; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Fairmont Makati is seeking a Guest Services/Front Desk professional to welcome guests, respond to inquiries, and deliver services in line with hotel standards.

The role includes assisting with check-in/check-out, accurate data and billing, and coordinating with departments to meet guest needs. A hospitality background and strong communication are preferred, with proficiency in Microsoft Office and Opera PMS.

Qualifications

• Hospitality-related degree is an asset.
• Minimum 1 year of guest services experience is an advantage.
• Strong verbal and written communication, service-oriented with keen attention to detail.

Responsibilities

• Assists, greets, and welcomes guests by responding to inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Skills

Guest services

Communication

Attention to detail

Team coordination

Education

Bachelor's in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila's financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati's dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities - all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.