Guest-Focused F&B Leader, Room Service (Luxury Hotel)

Shangri-La Group

Manila

On-site

PHP 400,000 - 520,000

Full time

5 days ago

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Job summary

Makati Shangri-La, Manila is seeking a Service Leader - Food and Beverage (Room Service) to lead guest service excellence and manage daily operations in our luxury hotel. The ideal candidate loves guest interaction, has a passion for F&B, and can motivate a team, handle guest concerns, forecast and schedule, and uphold the high standards of our 5‑star property.

Join us and inspire service teams to deliver memorable experiences for guests, colleagues, and owners while maintaining the elegant

Qualifications

Has a passion for Food & Beverage.
Loves interacting with guests.
Believes in teamwork.
Communicates with fluency in English (as well as the local language).
Preferably has experience working in either a luxury restaurant or a 5* hotel background.
A self-starter and a team player.
Enjoys being challenged.

Responsibilities

Interact and engage with guests and maintain high quality service standards
Motivate team members and maintain a high level of team spirit
Handle guest complaints effectively and professionally
Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.