F&B Pool Bar Service Leader – Luxury Hotel

Shangri-La Group; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Leader - Food and Beverage (Pool Bar) to elevate guest experiences in a luxury hotel setting. You will lead guest interactions, oversee service standards, and support daily operations with a focus on room and restaurant profitability.

The role calls for a self-starter who thrives in a team and enjoys challenges. Fluency in English is required; prior luxury restaurant or 5-star hotel experience is preferred, with a strong

Qualifications

• Interacts with guests and maintains high quality service standards.
• Motivates team members and maintains a high level of team spirit.
• Handles guest complaints effectively and professionally.
• Seeks ways to increase satisfaction from Colleague, Guest and Owner perspectives.
• Supports daily operations with the Service Manager, including forecasting, scheduling and profitability review.
• Takes responsibility for the look and feel of the restaurant decor and atmosphere.

Responsibilities

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

Skills

passion for Food & Beverage

guest interaction

teamwork

English fluency

luxury/hospitality experience

self-starter

team player

enjoys challenges

Job description

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Leader - Food and Beverage (Pool Bar) to elevate guest experiences in a luxury hotel setting. You will lead guest interactions, oversee service standards, and support daily operations with a focus on room and restaurant profitability.

The role calls for a self-starter who thrives in a team and enjoys challenges. Fluency in English is required; prior luxury restaurant or 5-star hotel experience is preferred, with a strong