F&B Room Service Leader — Luxury Hotel Experience

Shangri-La's Boracay Resort & Spa

Makati

On-site

PHP 420,000 - 630,000

Full time

6 days ago

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Job summary

Makati Shangri-La, Manila is inviting applications for a Service Leader - Food and Beverage (Room Service) to lead guest interactions, inspire the team, and oversee daily Room Service operations in our luxury setting. You will collaborate with the Service Manager on forecasting, scheduling, and profitability evaluation while ensuring the restaurant's decor and atmosphere reflect the highest standards.

Fluency in English and the local language is expected.

Qualifications

Experience in luxury restaurant or 5* hotel background preferred.
Fluent in English and local language.
Able to lead a team and maintain high service standards.

Responsibilities

Interact and engage with guests and maintain high quality service standards
Motivate team members and maintain a high level of team spirit
Handle guest complaints effectively and professionally
Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.