Service Leader - FandB Pool Bar

Shangri-La Group; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Leader - Food and Beverage (Pool Bar) to elevate guest experiences in a luxury hotel setting. You will lead guest interactions, oversee service standards, and support daily operations with a focus on room and restaurant profitability.

The role calls for a self-starter who thrives in a team and enjoys challenges. Fluency in English is required; prior luxury restaurant or 5-star hotel experience is preferred, with a strong

Qualifications

• Interacts with guests and maintains high quality service standards.
• Motivates team members and maintains a high level of team spirit.
• Handles guest complaints effectively and professionally.
• Seeks ways to increase satisfaction from Colleague, Guest and Owner perspectives.
• Supports daily operations with the Service Manager, including forecasting, scheduling and profitability review.
• Takes responsibility for the look and feel of the restaurant decor and atmosphere.

Responsibilities

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

Skills

passion for Food & Beverage

guest interaction

teamwork

English fluency

luxury/hospitality experience

self-starter

team player

enjoys challenges

Job description

Job Description:

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Food and Beverage (Pool Bar).

As a Service Leader - Food and Beverage (Pool Bar), we rely on you to:

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged

Requirements: