Service Leader - FandB Room Service

Shangri-La Group; Manila; On-site; PHP 335,000 - 513,000; Full time

Job summary

Makati Shangri-La, Manila, part of Shangri-La Group, is seeking a Service Leader - Food and Beverage (Room Service) to elevate guest experiences in a luxury setting. You will interact with guests, lead the team, and ensure service excellence across room service operations.

The role emphasizes collaboration with the Service Manager, maintenance of decor and ambiance, and a proactive, self-driven approach to challenges in a five‑star hotel environment.

Qualifications

• A passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Fluent in English (and local language).
• Preferably experience in luxury restaurant or 5★ hotel.
• Self-starter and a team player.

Responsibilities

• Interact with guests and maintain high quality service standards.
• Motivate team members and maintain a high level of team spirit.
• Handle guest complaints effectively and professionally.
• Seek ways to increase satisfaction from Colleague, Guest and Owner perspectives.
• Support daily operation with Service Manager; assist with forecasting and scheduling.
• Own the restaurant look and atmosphere in partnership with the Service Manager.

Job description

Job Description:

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Food and Beverage (Room Service).

As a Service Leader - Food and Beverage (Room Service), we rely on you to:

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged