Service Leader - F&B (Room Service)

Shangri-La Group; Manila; On-site; PHP 400,000 - 520,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Leader - Food and Beverage (Room Service) to lead guest service excellence and manage daily operations in our luxury hotel. The ideal candidate loves guest interaction, has a passion for F&B, and can motivate a team, handle guest concerns, forecast and schedule, and uphold the high standards of our 5‑star property.

Join us and inspire service teams to deliver memorable experiences for guests, colleagues, and owners while maintaining the elegant

Qualifications

• Has a passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Communicates with fluency in English (as well as the local language).
• Preferably has experience working in either a luxury restaurant or a 5* hotel background.
• A self-starter and a team player.
• Enjoys being challenged.

Responsibilities

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

Skills

Guest interaction

Team leadership

Complaint handling

Forecasting

Scheduling

Restaurant profitability

Restaurant decor

Job description

Makati Shangri-La, Manila
Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

Makati Shangri-La, Manila
Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Food and Beverage (Room Service).

As a Service Leader - Food and Beverage (Room Service), we rely on you to:

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for?