F&B Service Leader — Pool Bar & Guest Experience

Shangri-La Group; Manila; Sur place; PHP 335 000 - 558 000; Plein temps

Résumé du poste

Makati Shangri-La, Manila is seeking a Service Leader for the Food & Beverage Pool Bar to lead service excellence in a luxury hotel setting. You will engage guests, guide a team, and uphold top standards of hospitality while coordinating daily operations with the Service Manager.

Ideal candidates love F&B, enjoy guest interactions, and bring a collaborative, self-starting approach in a fast-paced, upscale environment.

Qualifications

• Passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Fluent in English and local language.

Responsabilités

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including decor and atmosphere of the restaurant.

Connaissances

Guest interaction

Team leadership

Complaint handling

English fluency

Description du poste

Makati Shangri-La, Manila is seeking a Service Leader for the Food & Beverage Pool Bar to lead service excellence in a luxury hotel setting. You will engage guests, guide a team, and uphold top standards of hospitality while coordinating daily operations with the Service Manager.

Ideal candidates love F&B, enjoy guest interactions, and bring a collaborative, self-starting approach in a fast-paced, upscale environment.