Guest Experience Specialist - Front Desk & Reservations

Risla Collection Inc.; Taytay; On-site; PHP 180,000 - 240,000; Full time

Job summary

Risla Collection Inc. is seeking a courteous receptionist/guest relations staff to greet guests, manage reservations, and handle inquiries with a professional demeanor.

You will coordinate seating with floor staff, answer calls, and maintain guest records while ensuring a clean, welcoming reception area. A college-level business background and 2+ years in hospitality are preferred, with flexibility for shifts and holidays.

Qualifications

• At least college level or graduate in any business related course.
• At least two (2) years experience in the same position in a reputable restaurant or hotel.
• Computer literate and can operate basic programs: Word and Excel.
• Knowledge on workplace hygiene and beverage safety.
• Good oral and written communication skills; can understand and speak Tagalog and English.
• Must project a positive and professional image.
• Willing to work on shifts or flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Manage table reservations (walk-ins, calls, online bookings).
• Handle guest inquiries, complaints and special requests.
• Coordinate with floor staff for seating and table turnover.
• Answer phone calls and respond to messages promptly.
• Maintain waitlists and ensure efficient seating flow.
• Assist in basic admin tasks (logs, reports, guest database).
• Ensure reception area is clean and presentable at all times.

Skills

Communication skills

Bilingual English/Tagalog

Customer service

Word and Excel literacy

Positive appearance and image

Shift flexibility

Education

Business-related degree

Tools

Microsoft Word

Microsoft Excel

Job description

Risla Collection Inc. is seeking a courteous receptionist/guest relations staff to greet guests, manage reservations, and handle inquiries with a professional demeanor.

You will coordinate seating with floor staff, answer calls, and maintain guest records while ensuring a clean, welcoming reception area. A college-level business background and 2+ years in hospitality are preferred, with flexibility for shifts and holidays.