Front Office Associate

Tytans Leisure and Resorts Inc.; Lapu-Lapu; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tytans Leisure and Resorts Inc. is seeking a dedicated guest services professional for our front desk team in Lapu-Lapu City, Philippines.

The role focuses on handling guest inquiries, reservations, and requests with courtesy, while managing phone and email communications, billing, and guest account updates. A positive, calm demeanor and strong organizational skills are essential.

Qualifications

• Bachelor's degree in hospitality-related field is required.
• Hospitality or resort guest-service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and stay composed under pressure.
• Detail-oriented, organized, and good time management.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Handle guest inquiries, reservations, and special requests promptly and courteously.
• Manage front desk operations including phone, email, and administrative tasks.
• Process payments, update guest accounts, and ensure billing accuracy.
• Address and resolve guest concerns or issues professionally.

Skills

Customer service

Communication

Multitasking

Time management

Detail oriented

Calm under pressure

Flexible scheduling

Education

Bachelor's Degree in Hotels and Restaurant Management, Tourism, or equivalent

Job description

QUALIFICATIONS

• Bachelor's Degree in Hotels and Restaurant Management, Tourism, or any equivalent program.

• Preferably with previous customer service experience (hospitality or resort experience).

• Strong communication and interpersonal skills.

• Ability to multitask and remain calm under pressure.

• Detail-oriented and organized with excellent time management skills.

• Flexible availability, including evenings, weekends, and holidays.

PRIMARY RESPONSIBILITIES

• Handle guest inquiries, reservations, and special requests promptly and courteously.

• Manage front desk operations, including phone calls, emails, and administrative tasks.

• Process payments, update guest accounts, and ensure billing accuracy.

• Address and resolve any guest concerns or issues in a professional manner