Guest Experience Lead – Front Desk & Team Coach

Marriott Hotel Manila; Santa Clara; On-site; PHP 279,000 - 391,000; Full time

Job summary

Marriott Hotel Manila seeks a Front Desk Associate to process guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance daily receipts, issue receipts, and provide directions and local information to guests.

You will support management in training and coaching team members, uphold quality and safety standards, and be a welcoming first point of contact to ensure a smooth, memorable stay for every guest.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Balance and close daily receipts and prepare routine cashier reports.
• Provide guests with directions and local information; respond to requests.
• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Ensure adherence to quality standards and safety procedures.

Education

High school diploma or GED

Job description

Marriott Hotel Manila seeks a Front Desk Associate to process guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance daily receipts, issue receipts, and provide directions and local information to guests.

You will support management in training and coaching team members, uphold quality and safety standards, and be a welcoming first point of contact to ensure a smooth, memorable stay for every guest.