Front Office Leader — Guest Experience & Service

Marriott Hotel Manila; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Marriott Hotel Manila is seeking a seasoned Front Office leader to oversee all front office functions, including At-Your-Service, Concierge, Executive Level and Front Desk, ensuring smooth guest arrivals and departures while driving guest satisfaction and financial performance. You will lead a team of managers and staff, setting clear expectations and modeling excellent customer service.

The role emphasizes collaboration with departments to meet goals, manage staffing effectively, and uphold

Responsibilities

• Leads and manages front office operations including At-Your-Service, Concierge, Executive Level and Front Desk.
• Ensures guest arrival and departure procedures are smooth and guest satisfaction is maximized.
• Directs staff and works with managers to meet financial and service goals.
• Maintains open, collaborative relationships with employees and recognizes their contributions.
• Reviews staffing, performance expectations, and departmental goals to drive results.
• Monitors front office expenses to achieve budget goals.
• Ensures compliance with policies and standard operating procedures.

Job description

Marriott Hotel Manila is seeking a seasoned Front Office leader to oversee all front office functions, including At-Your-Service, Concierge, Executive Level and Front Desk, ensuring smooth guest arrivals and departures while driving guest satisfaction and financial performance. You will lead a team of managers and staff, setting clear expectations and modeling excellent customer service.

The role emphasizes collaboration with departments to meet goals, manage staffing effectively, and uphold