Guest Experience Leader

Marriott Hotel Manila; Roxas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Marriott Hotel Manila is seeking an attentive front desk associate to handle guest check-ins, verify identities and payments, and issue room keys. You will ensure accurate guest accounts, balance tills, and prepare daily reports while upholding Marriott standards of service.

Responsibilities include assisting in training and coaching staff, maintaining professional appearance, and coordinating with departments to meet guest needs.

Qualifications

• High school diploma or GED required.
• At least 1 year related work experience.
• At least 1 year supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, and issue room keys.
• Set up guest accounts and ensure rates match market codes.
• Balance cash, prepare daily reports, and secure bank at shift end.
• Assist training, coaching, and support for fellow staff.

Skills

Guest service

Cash handling

Supervisory experience

Related work experience

Education

High school diploma or GED

Job description

Marriott Hotel Manila is seeking an attentive front desk associate to handle guest check-ins, verify identities and payments, and issue room keys. You will ensure accurate guest accounts, balance tills, and prepare daily reports while upholding Marriott standards of service.

Responsibilities include assisting in training and coaching staff, maintaining professional appearance, and coordinating with departments to meet guest needs.