Guest Experience Specialist - Front Desk & Reservations

ADMIRAL HOSPITALITY MANAGEMENT, INC.; Parañaque; On-site; PHP 201,000 - 335,000; Full time

Job summary

ADMIRAL HOSPITALITY MANAGEMENT, INC. in Parañaque, Metro Manila, seeks a proactive Front Desk Associate to welcome guests and manage check-in/check-out, reservations, and guest communications.

You will assist guests with hotel services and local attractions, coordinate with housekeeping/maintenance, and ensure VIP experiences, billing accuracy, and timely responses to inquiries, contributing to smooth, memorable stays.

Responsibilities

• Greet guests professionally upon arrival and manage smooth check-in/check-out.
• Assist guests with inquiries about hotel services, amenities, and local attractions.
• Handle guest complaints and requests promptly and courteously.
• Ensure personalized experience for VIP guests and repeat customers.
• Process room reservations via phone, email, or online booking platforms.
• Maintain accurate guest records, including payment details and special requests.
• Assign rooms based on guest preferences and hotel availability.
• Handle billing, payments, and refunds securely and accurately.
• Prepare daily reports for the front desk and management.
• Ensure front desk equipment and supplies are well-maintained.
• Handle phone calls, emails, and guest correspondence professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Work closely with concierge and bell staff to facilitate guest services.
• Relay important hotel policies, promotions, and events to guests and staff.
• Maintaining and managing reservations, including modifications and cancellations, is a part of their daily duties.
• Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Communicate services and amenities of the hotel to guests.

Job description

ADMIRAL HOSPITALITY MANAGEMENT, INC. in Parañaque, Metro Manila, seeks a proactive Front Desk Associate to welcome guests and manage check-in/check-out, reservations, and guest communications.

You will assist guests with hotel services and local attractions, coordinate with housekeeping/maintenance, and ensure VIP experiences, billing accuracy, and timely responses to inquiries, contributing to smooth, memorable stays.