Guest Experience Supervisor – Hospitality Team Leader

Marriott Hotel Manila; Pasig; On-site; PHP 260,000 - 380,000; Full time

Job summary

Marriott Hotel Manila is seeking a front desk professional to process guest check-ins, verify identities, assign rooms, and issue keys. You will ensure payments are secured before key issuance, balance daily receipts, and prepare cashier reports.

You will also assist guests with directions and accessibility needs, while providing property information. You will support management in training, evaluating, counseling, motivating and coaching staff, maintain professional appearance, protect assets,

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Process guest check-ins, verify guest identity, assign rooms and issue room keys.
• Secure payment prior to issuing key, balance daily receipts and prepare cashier reports.
• Assist guests with directions and accessibility needs; provide property information.
• Support management in training, evaluating, counseling, motivating and coaching employees.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott Hotel Manila is seeking a front desk professional to process guest check-ins, verify identities, assign rooms, and issue keys. You will ensure payments are secured before key issuance, balance daily receipts, and prepare cashier reports.

You will also assist guests with directions and accessibility needs, while providing property information. You will support management in training, evaluating, counseling, motivating and coaching staff, maintain professional appearance, protect assets,