Guest Experience Lead — Front Desk & Service Excellence

Marriott Hotel Manila; Metro Manila; On-site; PHP 201,000 - 379,000; Full time

Job summary

Marriott Hotel Manila in Manila seeks a guest services professional to process check-ins, verify guest identity, assign rooms, issue keys and manage payments. You will also enter rewards information and ensure billing accuracy while delivering outstanding service to our guests.

The role requires at least 1 year of related experience and a high school diploma or GED. A professional appearance, teamwork, and compliance with policies are essential to success in this position.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of related work experience.
• Supervisory experience: at least 1 year (preferred).

Responsibilities

• Process guest check-ins, verify identity, assign rooms and issue room keys.
• Enter Marriott Rewards information and ensure accurate billing and payment processing.
• Balance cash drawers, prepare and review daily reports, and handle closing procedures.
• Provide directions and property information; address guest requests and follow up to ensure satisfaction.
• Maintain professional appearance and adhere to hotel policies; protect guest and company information.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott Hotel Manila in Manila seeks a guest services professional to process check-ins, verify guest identity, assign rooms, issue keys and manage payments. You will also enter rewards information and ensure billing accuracy while delivering outstanding service to our guests.

The role requires at least 1 year of related experience and a high school diploma or GED. A professional appearance, teamwork, and compliance with policies are essential to success in this position.