Guest Services Supervisor, Front Desk

Marriott Hotel Manila; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Marriott Hotel Manila is seeking a Front Desk–Guest Services associate to process guest check-ins, verify identity and payments, assign rooms and issue room keys. You will manage cashiering, maintain daily logs, and assist in coaching team members to uphold service standards.

The role requires strong communication and customer service skills, with at least 1 year of related and supervisory experience. This position is on-site and part of a larger hospitality team committed to guest well-being.

Qualifications

• High school diploma or GED.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify guest identity and payment, assign rooms and issue keys.
• Enter guest information and rewards data, and balance cash/transactions.
• Prepare and review daily reports and logs; assist in training and coaching staff.
• Provide property information to guests, handle special requests and escalate when needed.
• Ensure security and accuracy of payments, voucher handling, and close-out procedures.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Marriott Hotel Manila is seeking a Front Desk–Guest Services associate to process guest check-ins, verify identity and payments, assign rooms and issue room keys. You will manage cashiering, maintain daily logs, and assist in coaching team members to uphold service standards.

The role requires strong communication and customer service skills, with at least 1 year of related and supervisory experience. This position is on-site and part of a larger hospitality team committed to guest well-being.