Front Office Supervisor: Guest Services & Operations

Marriott Hotel Manila; Malay; On-site; PHP 240,000 - 420,000; Full time

Job summary

Marriott Hotel Manila is seeking an entry-level management professional to lead and assist with daily Front Desk shift requirements. You will oversee Bell/Door Staff, Switchboard and Guest Services, striving for guest and employee satisfaction while supporting budget and administrative tasks.

The role emphasizes interpersonal leadership, staff coaching, and cross-functional collaboration to ensure smooth front-office operations and exceptional service delivery across shifts.

Qualifications

• High school diploma or GED; 2 years experience in guest services or related area.
• Or a 2-year degree in Hospitality or related field; no work experience required.

Responsibilities

• Lead and assist with daily Front Desk shift operations.
• Guide and coach Front Desk staff to meet performance standards.
• Maintain guest satisfaction and resolve issues efficiently.
• Communicate goals and ensure adherence to front office procedures.
• Support management of Front Desk team and related daily tasks.

Skills

Interpersonal skills

Communication skills

Leadership

Guest service

Education

High school diploma or GED

2-year college degree in Hospitality

Job description

Marriott Hotel Manila is seeking an entry-level management professional to lead and assist with daily Front Desk shift requirements. You will oversee Bell/Door Staff, Switchboard and Guest Services, striving for guest and employee satisfaction while supporting budget and administrative tasks.

The role emphasizes interpersonal leadership, staff coaching, and cross-functional collaboration to ensure smooth front-office operations and exceptional service delivery across shifts.