Front Office Leader: Guest Services & Luxury Hospitality

Marriott Hotel Manila; Santa Clara; On-site; PHP 600,000 - 900,000; Full time

Job summary

Marriott Hotel Manila is seeking a Front Office Manager to oversee all front office functions and staff, ensuring smooth guest arrivals and departures and maximizing department financial performance. The role requires strong leadership to guide the Guest Services Team and maintain high standards of service.

As a department head, you will work with managers and employees to optimise Front Office operations and continuously enhance guest satisfaction and employee engagement across shifts.

Responsibilities

• Leads and supervises Front Office staff to ensure efficient guest arrivals, departures and check-in/check-out procedures.
• Maintains guest service levels, achieving satisfaction goals and ensuring financial performance aligns with department targets.
• Drives staff development, performance evaluations, and adherence to SOPs across Front Office operations.

Job description

Marriott Hotel Manila is seeking a Front Office Manager to oversee all front office functions and staff, ensuring smooth guest arrivals and departures and maximizing department financial performance. The role requires strong leadership to guide the Guest Services Team and maintain high standards of service.

As a department head, you will work with managers and employees to optimise Front Office operations and continuously enhance guest satisfaction and employee engagement across shifts.