Guest Experience Leader - Front Desk & Team Coach

Marriott Hotel Manila; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Marriott Hotel Manila is seeking a guest services associate to manage check-ins, verify IDs and payments, and issue room keys. You will set up guest accounts, enter loyalty information, and ensure accurate rates. You will also assist with cashier duties, daily reports, and guest requests, while upholding Marriott standards of service.

We value hospitality, teamwork, and a professional appearance. You will train and coach teammates, maintain confidentiality, and protect company assets in a

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Marriott’s equal opportunity statement is included.

Responsibilities

• Process all guest check-ins and verify identity and payment.
• Assign rooms and issue room keys.
• Enter Marriott Rewards information and ensure correct rates.
• Prepare cashier lines, balance and drop receipts.
• Provide directions and information about the property.
• Assist with training and coaching other team members.

Skills

Guest service

Communication

Team leadership

Training & coaching

Cash handling

POS systems

Education

High school diploma or GED

Job description

Marriott Hotel Manila is seeking a guest services associate to manage check-ins, verify IDs and payments, and issue room keys. You will set up guest accounts, enter loyalty information, and ensure accurate rates. You will also assist with cashier duties, daily reports, and guest requests, while upholding Marriott standards of service.

We value hospitality, teamwork, and a professional appearance. You will train and coach teammates, maintain confidentiality, and protect company assets in a