Front Desk Team Lead - Guest Experience Leader

Marriott Hotel Manila; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

Marriott Hotel Manila is seeking a Front Desk Associate to process guest check-ins, verify identity and payment, assign rooms and issue keys. You will set up guest accounts, capture Marriott Rewards data, and ensure rates align with market codes.

You will balance and secure payments, prepare daily reports, assist guests with directions and requests, and support hotel operations while upholding service standards and confidentiality.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Enter Marriott Rewards information and ensure rates match market codes.
• Document exceptions and secure payment prior to issuing room keys; balance and drop receipts.
• Compile and review daily reports/logs/contingency lists; complete cashier and closing reports.
• Supply guests with directions and property information; accommodate requests and follow up for completion.
• Process all payment types, vouchers, paid-outs, and charges; obtain manual authorizations and follow accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Skills

Guest check-in

Cash handling

POS systems

Education

High school diploma or GED

1 year related work experience

1 year supervisory experience

Tools

POS systems

Job description

Marriott Hotel Manila is seeking a Front Desk Associate to process guest check-ins, verify identity and payment, assign rooms and issue keys. You will set up guest accounts, capture Marriott Rewards data, and ensure rates align with market codes.

You will balance and secure payments, prepare daily reports, assist guests with directions and requests, and support hotel operations while upholding service standards and confidentiality.