Guest Experience Concierge Lead

Shangri-La's Boracay Resort & Spa; Malay; On-site; PHP 400,000 - 640,000; Full time

Job summary

Shangri-LaBoracay is seeking a Concierge Supervisor to lead personalized guest services on Boracay Island. You will ensure memorable guest experiences through proactive service, anticipation of needs, and effective issue resolution.

This role requires hospitality flair, teamwork, eye for detail, and a passion for crafting best-fit guest solutions.

Join a luxury resort renowned for its hillside setting and beachfront facilities.

Qualifications

• Takes pride in being a hotelier.
• Loves interacting with guests and customers.
• Is a self-starter and a team player.
• Loves being creative with an eye for detail.
• Enjoys crafting best-fit solutions for the guests.

Responsibilities

• Provide a personalized guest service.
• Create a memorable experience for the guests.
• Engage with guests and enhance the service based on their feedback.
• Assist with any issues or problems.

Skills

Guest service

Guest interaction

Team player

Attention to detail

Creative problem solving

Job description

Shangri-LaBoracay is seeking a Concierge Supervisor to lead personalized guest services on Boracay Island. You will ensure memorable guest experiences through proactive service, anticipation of needs, and effective issue resolution.

This role requires hospitality flair, teamwork, eye for detail, and a passion for crafting best-fit guest solutions.

Join a luxury resort renowned for its hillside setting and beachfront facilities.