Guest Experience Concierge Lead

Shangri-La Group; Malay; On-site; PHP 335,000 - 558,000; Full time

Job summary

Shangri-La Boracay, located on a hillside at the northern tip of Boracay Island, invites a Concierge Supervisor to deliver personalized guest service and craft memorable experiences in a luxury setting. You will engage with guests, respond to feedback, and assist with any issues, collaborating with a dedicated team in a 12-hectare resort with 219 rooms and 350 meters of secluded beachfront.

If you take pride in hospitality, love guest interaction, and enjoy creative, detail-oriented problem

Qualifications

• Takes pride in being a hotelier.
• Loves interacting with guests and customers.
• Is a self-starter and a team player.
• Loves being creative with an eye for detail.
• Enjoys crafting best-fit solutions for the guests.

Responsibilities

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

Job description

Shangri-La Boracay, located on a hillside at the northern tip of Boracay Island, invites a Concierge Supervisor to deliver personalized guest service and craft memorable experiences in a luxury setting. You will engage with guests, respond to feedback, and assist with any issues, collaborating with a dedicated team in a 12-hectare resort with 219 rooms and 350 meters of secluded beachfront.

If you take pride in hospitality, love guest interaction, and enjoy creative, detail-oriented problem