Concierge Supervisor

Shangri-La's Boracay Resort & Spa; Malay; On-site; PHP 400,000 - 640,000; Full time

Job summary

Shangri-LaBoracay is seeking a Concierge Supervisor to lead personalized guest services on Boracay Island. You will ensure memorable guest experiences through proactive service, anticipation of needs, and effective issue resolution.

This role requires hospitality flair, teamwork, eye for detail, and a passion for crafting best-fit guest solutions.

Join a luxury resort renowned for its hillside setting and beachfront facilities.

Qualifications

• Takes pride in being a hotelier.
• Loves interacting with guests and customers.
• Is a self-starter and a team player.
• Loves being creative with an eye for detail.
• Enjoys crafting best-fit solutions for the guests.

Responsibilities

• Provide a personalized guest service.
• Create a memorable experience for the guests.
• Engage with guests and enhance the service based on their feedback.
• Assist with any issues or problems.

Skills

Guest service

Guest interaction

Team player

Attention to detail

Creative problem solving

Job description

Shangri-LaBoracay

Located in the country's premier beach destination, Shangri-LaBoracayis a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beachfront; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

As a Concierge Supervisor, we rely on you to:

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests

If you are the right person, what are you waiting for?