Growth-Oriented Customer Support Specialist

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 223,000 - 290,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking a customer-focused agent to handle a variety of contact types and deliver high-quality service. You will engage customers across calls, chats, and email to resolve issues and drive satisfaction.

The role demands 4+ years in call center environments, excellent communication, and the ability to multitask in a fast-paced setting while maintaining accuracy and professionalism.

Qualifications

• 4+ years of call center experience required.
• Excellent communication and data entry skills.
• Ability to work in a fast-paced, multi-tasking environment.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer service calls.
• Process inbound sales calls.
• Take outbound collections calls when needed.
• Provide technical support via calls, chat or email.
• Demonstrate strong customer service and ownership to resolve issues.
• Support other duties as assigned.

Skills

Call Center experience

Rapport development

Data entry

Oral and written communication

Detail oriented

Interpersonal skills

Professional demeanor

Fast-paced environment

Education

High school diploma / GED / trade certificate

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking a customer-focused agent to handle a variety of contact types and deliver high-quality service. You will engage customers across calls, chats, and email to resolve issues and drive satisfaction.

The role demands 4+ years in call center environments, excellent communication, and the ability to multitask in a fast-paced setting while maintaining accuracy and professionalism.